You may be eligible for an exchange or refund up to 14 days from the receipt of your shipment.

We cannot accept returns of worn, damaged products, personalised or otherwise non-saleable products.

For online exchanges & refunds, your purchase must be returned to our warehouse in their original condition and packaging and will be subject to the inspection of the returned item which will be exchanged or refunded if the conditions are met. Cost of the transport for the exchange or refund will be for your account, unless it is found to be a manufacturing defect or if you received an incorrect item. If the goods have been approved for return, we will contact you and arrange for our couriers to collect the item from you. We will gladly exchange your purchase for the same value of the purchase price of the item being returned.

In the event that you prefer to use your own courier company or to post the goods we will only accept responsibility once we physically receive the goods at our warehouse. Goods need to be sent to FrontierCo at 1 Saagmeul Street, George Industria, George, 6539 marked for the attention of the Pringle Of Scotland online store. In the event that you elect to return the goods to us via this channel all risks will be for your account. If the postal service or courier company (other than our own courier company) loses the returned parcel the onus will be on the sender to resolve the issue of the lost parcel.
Please package all returned goods carefully so that the item does not become damaged en-route. Please include the original invoice.

Pringle Online cannot process returns or exchanges for items that have been purchased in store.

Gift Cards:

If you checkout without completing your purchase, the value of your gift card may not reset. Please reach out to our customer care team to reset your gift card.

For further questions:

Contact us at 010 300 6888 or email: helpme@frontierco.co.za